Jessica Alfaro

Customer Success

Jessica is a seasoned customer support leader with over a decade of experience driving service excellence within large-scale, highly regulated environments in the medical technology industry. As a member of the leadership team, she has helped oversee complex service operations focused on delivering consistent, high-quality and effortless customer experiences.

Throughout her career, Jessica has led continuous improvement initiatives centered on process optimization, cross-functional collaboration, structured documentation, and clear communication. Working in partnership with her leadership peers, her group has earned the J.D. Power Award for Customer Service Excellence for several consecutive years.

At ALEC, Jessica serves as a strategic advisor focused on continuous customer support improvement. She supports operational scalability, service quality optimization, and enterprise readiness by helping design repeatable support processes for our offshore teams, strengthen performance management frameworks, and align customer support operations with broader organizational growth objectives.