Joy Po

Operations and Compliance

Joy is an accomplished healthcare leader with over 20 years of experience leading high-performing teams across complex, highly regulated clinical and operational environments. Her background includes managing large-scale initiatives such as guiding healthcare professionals through the COVID-19 pandemic and supporting the acquisition and integration of healthcare organizations; experience that directly supports scalable growth and operational maturity within healthcare-focused BPO services.

She holds a Bachelor of Science in Nursing from Azusa Pacific University and a Master of Science in Nursing from California State University, Long Beach, providing a strong foundation in clinical operations, compliance, and executive-level leadership.

At ALEC BPO, Joy serves as a operations and compliance advisor driving domestic and global growth initiatives. She supports revenue expansion and market entry within healthcare and life sciences verticals by helping design compliant service models, advising on HIPAA, and strengthening enterprise readiness for regulated clients. Her experience partnering with senior executives enables the organization to scale service lines, integrate complex client environments, and execute disciplined growth strategies that balance speed, compliance, and operational excellence.